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Privacy Policy

Smarter Build and Maintenance Limited
Company No: 16644219
Contact: 01743 649 888 | Email: info@smarterbuild.co.uk

Effective Date: 10/08/2025

Smarter Build and Maintenance Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information, as well as your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Smarter Build and Maintenance Limited operates as a lead generation and project facilitation company in the building, maintenance, and energy sectors. We may pass on client data to approved installers, subcontractors, and service providers to help assess, arrange, and fulfil requested works.

2. Data We Collect

We may collect the following categories of personal data:

  • Contact Information: Full name, address, email address, phone number.
  • Project Information: Property details, service requirements, budget.
  • Identification Data: Proof of address, identification documents (if required).
  • Communication Records: Emails, messages, and call logs.
  • Technical Data: IP address, browser type, device information when you use our website.

3. How We Collect Your Data

We collect data from you in the following ways:

  • Directly via contact forms, phone calls, or email.
  • Through our website when you submit an enquiry.
  • From trusted third-party partners or publicly available sources.

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data under the following lawful bases:

  • Consent: Where you have given explicit consent.
  • Contractual necessity: To perform our obligations under a contract.
  • Legitimate interests: To operate our business, including lead generation and client referrals.
  • Legal obligation: To comply with laws and regulations.

5. How We Use Your Data

Your data may be used for:

  • Responding to your enquiries.
  • Referring you to approved installers or subcontractors.
  • Arranging surveys, quotations, and works.
  • Administrative and internal record keeping.
  • Complying with legal and regulatory requirements.
  • Improving our services and website.

6. Data Sharing and Disclosure

We may share your data with:

  • Approved Installers and Subcontractors: To fulfil your requested work.
  • Professional Service Providers: Such as accountants, legal advisors, and insurers.
  • Regulatory Bodies: When required by law.

We require all third parties to respect the security of your data and to process it in accordance with the law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Retention periods will vary depending on the nature of the service provided.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, restricted access, and encryption where appropriate.

9. Your Rights Under UK GDPR

You have the following rights:

  • Right to Access – Request a copy of your personal data.
  • Right to Rectification – Correct any inaccurate or incomplete data.
  • Right to Erasure – Request deletion of your data where legally possible.
  • Right to Restrict Processing – Limit how your data is used.
  • Right to Data Portability – Receive your data in a usable format.
  • Right to Object – Object to processing based on legitimate interests.
  • Right to Withdraw Consent – Where processing is based on consent.

To exercise any of these rights, contact us at info@smarterbuild.co.uk.

10. International Transfers

We do not routinely transfer your personal data outside the UK. If such transfers occur, we will ensure appropriate safeguards are in place in compliance with UK GDPR.

11. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and to analyse traffic. You can control or disable cookies through your browser settings.

12. Complaints

If you believe your data has been mishandled, you can contact us directly at info@smarterbuild.co.uk or lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant changes will be communicated to you directly.